Frequently Asked Questions

Everything you need to know about shopping with Blackstone Products.

What is the standard shipping timeframe?

We offer standard shipping across the continental US, with orders typically arriving within 3-5 business days. Express 2-day shipping is available at checkout for an additional fee.

How do I return or exchange an item?

We accept returns and exchanges on all unworn items with original tags within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Blackstone Products is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in over 80% of our current seasonal collection.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.